Customer Service

Order Processing - Shipping Policy

Express shipping available. Next Day - Second Day - Three Day

We ship to Canada.

Military - APO/FPO addresses are welcome.

Your credit card will not be charged until your order is shipped.

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Return Policy

Please call 1-800-748-6535 (M-F) 8:00am - 5:00pm pacific for a return authorization.

Return any item for any reason within 30 days from date shipped. We will gladly exchange it or give you a full refund (less shipping) whichever you prefer. We are not responsible for return shipping or charges.

Defective items may be returned for replacement only within 30 days. After 30 days, the defective item can be repaired or replaced by the manufacturers of the item within the warranty period of the product.

Returns must have copy of sales receipt, all packaging, parts, accessories, warranty cards, instructions, etc.. The merchandise and packaging must be in new condition without any tape added to the original merchandise container. Returns must be packed inside a shipping box. If these guidelines are not met merchandise may be refused, shipped back to the customer or a restocking fee.

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Canada Shipping & Return Policy

Please note that "Free Shipping" only applies to US residents living in the lower 48 States. All Canadian customer orders are shipped EMS Global Express Mail or USPS Priority International Mail. 

Defective items may be returned for replacement only within 30 days. Customer is responsible for shipping charges. After 30 days, the defective item can be repaired or replaced by the manufacturers of the item within the warranty period of the product.

Shipping charges are non-refundable.

Shipping costs DO NOT INCLUDE DUTIES AND CUSTOMS FEES, these are the customer’s responsibility.

5 Easy Ways to Order

1. Online Shopping Cart - 24 hours per day, everyday. Order when it's convenient for you.
   
   All online orders are processed within 24 hours of receipt. Our store is safe and secure for your ordering convenience. For your convenience, you may pay with Visa, MasterCard, American Express, Govt. IMPAC Card or Purchase Order.

2. By Phone - 800-748-6535 (Monday - Friday 8 AM - 5 PM PDT)
   
   A helpful and knowledgeable Account Manager will walk you through the ordering process.

3. By Mail
   
   Fill out the order form in its entirety so we can fill your order promptly. Enclose check, money order, or credit card information. Please sign the order form if using a credit card. We do not accept COD orders.

4. By Fax - 916-923-2835

5. On Account with Purchase Orders
   
   Establish an account with Image Supply, simply call us anytime with an order and we will bill you Net 30. Supply your Accounts Payables information, include your PO number, and either fax over your order or use our online shopping cart

Support

Brother: www.brother.com . Download owner's manuals & software. P-Touch Tech Support call 877-478-6824

Casio: www.casiousa.com . Download owner's manuals & software. Casio Tech Support 800-634-1895

Dymo: www.dymo.com . Download owner's manuals & software. Dymo Tech Support call 203-588-2500

Kroy: www.kroy.com . Download software. Kroy Tech Support call 800-347-5769

K-Sun: www.k-sun.com . K-Sun Tech Support 800-622-6312

Monarch/Paxar www.paxar.com . Monarch Repair 800-214-0872